Volvo’s Mack Trucks Introduces Mack Connect, a fleet management portal, ET Auto

<p>Mack piloted Mack Connect with several customers before the launch.</p>
Mack piloted Mack Connect with several customers before the launch.

New Delhi: Mack Trucks Wednesday launched Mack Connect, a comprehensive fleet management portal enabling customers to digitally access information about the Mack-powered trucks in their fleet. Mack made the announcement during the American Trucking Associations (ATA) Management Conference & Exhibition (MC&E), Oct 14 to 17, at the Austin Convention Center, Austin, Texas.

“Mack Connect improves customer visibility into the health and performance of their vehicles and simplifies the process to access the data,” Jonathan Randall, president of Mack Trucks North America, said. “We listened to our customers and developed this portal to help fleets improve their operational efficiencies and profitability, while also allowing them the visibility to ensure their trucks are operating at peak performance,” he added.

Mack Connect said that they gather critical aspects about a customer’s trucks, services and their specific application, translating this into improved fuel efficiency, safety and productivity. The Mack Connect toolbox includes data about asset location, idle time, traffic information, fuel efficiency, safety performance and vehicle speed.

Customers can access the status of their Mack vehicles through a 4G Telematics Gateway, factory-installed at Lehigh Valley Operations, Macungie, Pennsylvania, where all Class 8 Mack vehicles for North America and export are assembled, the company added.


“Mack Connect is a portal that offers customers access to critical data that goes beyond what they are used to seeing,” Patrick Brown, Mack Trucks senior strategy and sustainability manager, said. “Mack remains committed to simplifying data so customers can easily use it to make decisions to increase their ROI and better manage their fleet.”

Mack piloted Mack Connect with several customers before the launch. Hilco Transport, based in Greensboro, North Carolina, was one of the customers that participated. About 50% of the 500-vehicle Hilco fleet are Mack trucks. Currently, more than 200 of Hilco’s Mack vehicles are using Mack Connect.

Mack Trucks is part of the Volvo Group, which is driving through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services.

The Volvo Group is headquartered in Gothenburg, Sweden, employs about 100,000 people and serves customers in more than 190 markets. In 2022, net sales amounted to about USD 47 billion.

  • Published On Oct 18, 2023 at 11:03 AM IST

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